2025 Burning Man IT Support Specialist

JOB SUMMARY

Burning Man is seeking an IT specialist for our user support team within Burning Man IT Operations. This role helps with deployment, operation and support of end user hardware in Black Rock City, Burning Man event site.

This is a temporary, full-time, Exempt role, based in Black Rock City, Nevada running from August to September, 2025.

The deadline to apply for this role is 8:00 pm Pacific on June 15, 2025.

DUTIES & ESSENTIAL JOB FUNCTIONS

Resource Deployment (35%)

• Participate in user hardware installation and administration, in Gerlach and Black Rock City pre-event, during operations, and tear-down. Interface with other technology teams, staff and project leads as necessary

User Support (35%)

• Participate in on-call schedule and troubleshooting duties for on-playa support, before, during and after the event

Resource Allocation and Equipment Tracking (25%)

• Work directly, and closely with IT inventory team to implement solutions to organize and optimize resource allocation and equipment tracking for all operations and infrastructure needs for event production, operation and restoration.

Other Functions and Responsibilities (5%)

• Perform other duties as assigned.

LEARNING AND TEACHING

This role may require the employee to contribute to the growth of the Burning Man Project’s knowledge base. This may include such tasks as:

• Documentation - Assists in the creation, publishing, and maintenance of process documentation related to their assigned duties.
• Knowledge sharing – Help educate users and answer questions regarding the hardware and software tools they are using to achieve their objectives.
• Training development - Assist in the development of training materials in their area of expertise, as requested.

QUALIFICATIONS

The ideal candidate would meet all the qualifications listed below. However, the ability to learn quickly is more important than in-depth knowledge in all areas.

REQUIRED

• Bachelor's Degree or equivalent; minimum of two years experience with IT support in a fast paced and dynamic environment. 
• Ability to install, configure, and troubleshoot Mac and Windows systems
• Proficient with setup, installation and troubleshooting of printers, simple switches, and other peripheral devices
• Strong troubleshooting skills
• Strong communication skills, with both technical and non-technical audiences
• Maintain high standards of confidentiality
• Ability to work in an often dusty, hot environment.
• Able to lift and carry computers and peripheral devices to and from work sites
• Ability to adjust schedule seasonally to work at the Burning Man event held in Nevada.

PREFERRED

• Dedicated to providing quality service
• Basic knowledge and understanding of IP networking, including:
  • IP network services (HTTP, DNS, DHCP, ping, etc.)
  • Experience with 802.11 Wireless Networking
  • Ethernet fundamentals and cabling schemes
  • WiFi fundamentals, including channels, SSIDs, and security considerations
• Strong project and time management skills
• Strong documentation skills
• Detail oriented, reliable and dependable
• Comfortable juggling tasks and priorities
• Knowledgeable of Burning Man and able to work in Nevada before, during and after the event 
• Able to meet deadlines and honor commitments 
• It is helpful if the candidate has previously been to Burning Man and/or is familiar with its culture.

Note: If you have gained the necessary experience to succeed in this role and have acquired this experience in other ways, we encourage you to apply and share all relevant experience in your application.

REQUIRED LICENSES/CERTIFICATIONS

• Valid driver’s license and a good driving record.

COMPENSATION: 

Individual compensation decisions are dependent on a variety of factors, including prior experience and geographical location. The anticipated pay rate for this position is $1000__ to $1200_____ per week.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Off-playa:  Work is primarily sedentary in nature; no special demands are required.
• On-playa:  This position requires periods of heavy lifting, bending, kneeling, squatting, and climbing. This position will be physically demanding, and requires individuals with good physical health, and endurance. Work will include the need to find and meet with department representatives who may not be in the vicinity therefore this could include walking or using some form of transportation. Much of the work will be in outside weather conditions and will be exposed to fumes or airborne particles as well as possible extremes in temperature.

NOTICE FOR ALL APPLICANTS:

• Burning Man Project celebrates the importance of creating a diverse environment and enthusiastically encourages Black, Indigenous, Peoples of Color, LGBTQIA+, Immigrant, women, and people with disabilities, of all ages, to apply.
• Burning Man Project provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.